It’s unfortunate to hear that your Leenders stove was damaged during delivery. We understand this can be inconvenient, but we’re here to help resolve the issue. Here are the steps you should follow:
Carefully examine the damage and take photos of the stove and any damage to the packaging. These will be helpful when filing a claim with the carrier.
Once you’ve identified the damage, promptly contact the carrier or shipping company that delivered your stove. Report the damage and follow their specific procedures for filing a claim. Be sure to have all necessary documentation, such as photos and a copy of the delivery receipt, ready.
After notifying the carrier, get in touch with us. We will do our best to support you in filing the claim and provide any additional information or documents you might need.
Depending on the nature of the damage and the carrier’s claim process, resolving the issue may take some time. Please remain patient and follow the instructions provided by both the carrier and our team.
Once the claim is approved, we’ll work with you to either repair or replace the damaged stove, depending on the availability of spare parts and your preference.
Our goal is to ensure that you are satisfied with your Leenders stove, even if issues arise during delivery. We apologize for the inconvenience this has caused and will do everything we can to resolve the issue quickly and efficiently. Please don’t hesitate to contact us if you have any questions or need further assistance. Your satisfaction is our top priority.